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Jay Terry Photography | Frequently Asked Questions

Why Photography?
For years, I was ‘drawn’ to painting, illustration and design. I’ve had an artistic streak in me since as far back as I can remember. Photography is a natural extension of those skills, allowing me to capture and create wonderful keepsakes for life. Of course, having that creative eye allows me to take my craft a ‘step above’, adding that special touch to the imagery I make for my clients.

How Does Integrity Apply To Photographers?
We, as professional photographers, are being trusted with your most precious moments and memories. That implies a solemn obligation to get it right and treat you right. While the photography industry itself does not have legislated ‘business practices’, I feel that it’s imperative that photographers be professional above all other considerations.

As such, I adhere to the PPOC’s Code of Ethics with ‘customer excellence’ in mind.

Do You Have A ‘Working’ Dress Code?
Generally, I prefer business casual as it allows me to work comfortably but not stand out. Should your preferred style require me to ‘dress it up’, I’ll be more than happy to oblige. If we’re shooting something creative and fun, then I’m usually going casual.

What Happens If You Double Book A Date?
Short answer: I don’t! Each session or wedding that I commit to is as important to me as it is to you. When I commit to a day and time for you, it’s the only commitment I will make for that day and time. No if, ands or buts.

How Do We Get Started?
I’ve found that the best way for us to get the ball rolling is with a consultation. With every potential and returning client, I like to meet face-to-face in order to really get a feel for their individual styles and needs. We can meet in the comfort of your own home, in studio or at a location of your choosing. If time is a factor, a quick phone call will do in a pinch.

How Should I Dress At My Session?
Clothing choices, hair and make up will all be discussed during your consultation. As portraits are more about the people in them than the clothes they are wearing, patterns and conflicting colours are discouraged. We’ll work together to find the right colour palette for both you and the environment you’ll be in. At that time, we’ll also go over the setting for your session – be it in the studio, at your home or at a specific location.

How Long Will It Take Before My Pictures Are Ready To Be Seen?
After your portrait session, we’ll arrange for you to come in so that you can review and order your images within the following couple of days. As a general rule, I quote three weeks for a properly completed set of printed images (although, I often have them ready sooner). Wedding images typically take 6-8 weeks to complete, longer during peak season. Albums take a bit longer due to design, production and shipping from Italy. 

Can I Get My Session On USB? Do You Sell Digital Files?
In addition to print and press printed products, which I recommend as the more appropriate way to enjoy the end results of your session, I do offer digital files, priced individually per file or in collections. With my wedding and boudoir packages, all of the images that will be in your album are also available as an add-on collection.

Do You Require A Deposit To Save The Date Of My Booking?
I require a reservation fee of 50% at the time of booking to hold the date. The balance is due the day of your session.

What Happens If I Need To Cancel My Session?
I never double-book dates so, once I commit to your date, I reject any other work requested for that date, regardless. As such, the reservation fee is considered non-refundable. If, however, you need to cancel your session due to an emergency, we can work out a ‘reassignment’ of your reservation fee to another session.

Where Are You Located?
Based in London, ON, I travel to my clients and can work in any environment or location. You’d be surprised…

Will You Travel Outside Of London? Is There A Fee?
Yes, I do – anywhere within the Toronto-Windsor-Niagara area or equivalent distance. Outside of London, there is an additional fee based on the number of kilometers I’m travelling  to get to your session and back. If your project requires that I travel further, let’s talk. Anything can be negotiated.

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